slash/slash-customer-plugin
1
0
Fork 0
Code Issues 1 Pull requests Projects Releases Packages Wiki Activity Actions

Phase 8: Customer experience — subscriber accounts in Slash #1

New issue
Open
opened 2026-06-18 14:04:42 +00:00 by mohlec · 0 comments
mohlec commented 2026-06-18 14:04:42 +00:00
Owner
Copy link

Goal

NCW subscribers download Slash (same app as staff/techs) and log in with a customer account. Role-based access controls what they see.

Principle: One app, multiple roles

No separate customer app. Role determines the experience:

  • Admin: full platform, system console
  • Staff: internal channels, dispatch board, all features
  • Tech: their dispatch column, #techs, support channels, Jitsi
  • Customer: assigned support channels, My Account sidebar, usage dashboard, appointment notifications
  • Guest: most restricted, temporary/contractor

Customer role — what they see

  • Admin-assigned support channels (e.g. #customer-support, #outages)
  • Their own private support thread with NCW staff
  • No access to internal channels (#techs, #noc, #dispatch)
  • My Account sidebar button → opens myaccount.ncwcom.com (Billmax portal) in WebView
  • Usage dashboard (Billmax data via slash-customer-plugin)
  • Appointment notifications (push when tech is en route, on site, complete)
  • Jitsi video call for remote support sessions

Depends on

  • Phase 3: license check removals — Guest Accounts + Advanced Permissions unlocked (done)
  • Phase 2: Jitsi plugin (done — desktop; mobile needs Phase 5 Jitsi native)
  • Phase 7: Work order lifecycle (for appointment status push to customers)

Components

  • slash-customer-plugin: Billmax billing adapter — fetches account/usage data, surfaces in a sidebar panel
  • Role provisioning: automated account creation when customer is added in Billmax (n8n workflow)
  • Channel assignment: auto-assign customer to their support channel on account creation
  • My Account WebView: opens myaccount.ncwcom.com with session passthrough

Acceptance criteria

  • Customer can log in to Slash and see only their assigned channels
  • My Account button in sidebar opens Billmax portal
  • Customer receives push notification when tech status changes on their appointment
  • Customer can initiate Jitsi support call with NCW staff
  • New Billmax customer automatically gets Slash account + channel assignment via n8n
  • No internal channels visible to customer role
## Goal NCW subscribers download Slash (same app as staff/techs) and log in with a customer account. Role-based access controls what they see. ## Principle: One app, multiple roles No separate customer app. Role determines the experience: - Admin: full platform, system console - Staff: internal channels, dispatch board, all features - Tech: their dispatch column, #techs, support channels, Jitsi - **Customer: assigned support channels, My Account sidebar, usage dashboard, appointment notifications** - Guest: most restricted, temporary/contractor ## Customer role — what they see - Admin-assigned support channels (e.g. #customer-support, #outages) - Their own private support thread with NCW staff - **No access** to internal channels (#techs, #noc, #dispatch) - My Account sidebar button → opens myaccount.ncwcom.com (Billmax portal) in WebView - Usage dashboard (Billmax data via slash-customer-plugin) - Appointment notifications (push when tech is en route, on site, complete) - Jitsi video call for remote support sessions ## Depends on - Phase 3: license check removals — Guest Accounts + Advanced Permissions unlocked (done) - Phase 2: Jitsi plugin (done — desktop; mobile needs Phase 5 Jitsi native) - Phase 7: Work order lifecycle (for appointment status push to customers) ## Components - **slash-customer-plugin**: Billmax billing adapter — fetches account/usage data, surfaces in a sidebar panel - **Role provisioning**: automated account creation when customer is added in Billmax (n8n workflow) - **Channel assignment**: auto-assign customer to their support channel on account creation - **My Account WebView**: opens myaccount.ncwcom.com with session passthrough ## Acceptance criteria - [ ] Customer can log in to Slash and see only their assigned channels - [ ] My Account button in sidebar opens Billmax portal - [ ] Customer receives push notification when tech status changes on their appointment - [ ] Customer can initiate Jitsi support call with NCW staff - [ ] New Billmax customer automatically gets Slash account + channel assignment via n8n - [ ] No internal channels visible to customer role
Sign in to join this conversation.
No Branch/Tag specified
Branches Tags
main
No results found.
Labels
Clear labels
No items
No labels
Milestone
Clear milestone
No items
No milestone
Projects
Clear projects
No items
No project
Assignees
Clear assignees
No assignees
1 participant
Notifications
Due date
The due date is invalid or out of range. Please use the format "yyyy-mm-dd".

No due date set.

Dependencies

No dependencies set.

Reference
slash/slash-customer-plugin#1
No description provided.